From time to time, sizable internet companies may get a visit from trading standards. (These visits are generally unannounced) There is no need to panic, you may get a visit simply on the basis that they just want to introduce themselves and bring you up to date with any laws that have been changed or have recently been introduced regarding trading online.

My personal experiences are that they have your internet business and the consumer’s interests on a parallel. Always keep your credibility by telling the truth on all issues. They will always want to make sure you have a contact phone number that works and that gets answered and a contact email address, and a business address clearly displayed on your website. A link of your terms and conditions, and a privacy link.

Some useful links
www.tradingstandards.gov.uk
www.oft.gov.uk/oft_and_cd